{"id":14,"date":"2026-02-16T23:35:26","date_gmt":"2026-02-16T23:35:26","guid":{"rendered":"https:\/\/assistyu.com\/?page_id=14"},"modified":"2026-05-04T13:06:07","modified_gmt":"2026-05-04T13:06:07","slug":"politique-de-livraison-et-de-remboursement","status":"publish","type":"page","link":"https:\/\/assistyu.com\/fr\/delivery-refunds-policy\/","title":{"rendered":"Livraison et politique de remboursement"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-adc8aaf e-con-full e-flex e-con e-parent\" data-id=\"adc8aaf\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd04741 elementor-widget elementor-widget-heading\" data-id=\"dd04741\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Livraison et politique de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a9ca5a4 e-con-full e-flex e-con e-parent\" data-id=\"a9ca5a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb1d186 elementor-widget elementor-widget-html\" data-id=\"fb1d186\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<section class=\"pro-consent-section\">\n  <div class=\"pro-form-card pro-delivery-card\">\n    <!-- delivery policy content - no scroll, full content visible -->\n    <div class=\"pro-delivery-content\">\n      <h4>Livraison instantan\u00e9e par e-mail<\/h4>\n      <p>Lorsqu\u2019un client passe commande, il re\u00e7oit une livraison imm\u00e9diate par e-mail (veuillez v\u00e9rifier l\u2019exactitude de votre adresse e-mail lors du paiement afin de recevoir les produits et services sans retard).<\/p>\n      \n      <p>Le d\u00e9lai de remboursement de 14 jours commence \u00e0 partir de la date d\u2019achat. Veuillez noter que toute cl\u00e9 de licence fournie sera d\u00e9sactiv\u00e9e apr\u00e8s validation du remboursement.<\/p>\n      \n      <p>AssitYou n\u2019est pas responsable en cas d\u2019erreurs ou d\u2019informations incompl\u00e8tes fournies par le client, ou en cas de facteurs externes emp\u00eachant la livraison.<\/p>\n\n      <h4>Politique de remboursement<\/h4>\n      <p>Le client dispose du droit de se r\u00e9tracter du contrat, sans justification, dans un d\u00e9lai de quatorze (14) jours \u00e0 compter de la date d\u2019acceptation du contrat et du d\u00e9but de la fourniture des biens ou services. Pour exercer ce droit, le client doit nous contacter par e-mail \u00e0 : <a href=\"mailto:info@assistyou365.com\">info@assistyou365.com<\/a>La notification doit inclure : pr\u00e9nom, nom, adresse, e-mail, num\u00e9ro de t\u00e9l\u00e9phone et r\u00e9f\u00e9rence de commande.<\/p>\n      \n      <p>Les remboursements sont effectu\u00e9s sous 30 jours.<\/p>\n\n      <p><strong>Co\u00fbts non remboursables<\/strong><\/p>\n      \n      <ul>\n        <li>Frais d\u2019installation, configuration et services initiaux non remboursables.<\/li>\n        <li>Partie du service d\u00e9j\u00e0 utilis\u00e9e non remboursable.<\/li>\n      <\/ul>\n      \n      <!-- decorative note box for emphasis -->\n      <div class=\"pro-note-box\">\n        <svg class=\"pro-note-icon\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n          <circle cx=\"12\" cy=\"12\" r=\"10\"\/>\n          <line x1=\"12\" y1=\"16\" x2=\"12\" y2=\"12\"\/>\n          <circle cx=\"12\" cy=\"8\" r=\"0.5\" fill=\"currentColor\" stroke=\"none\"\/>\n        <\/svg>\n        <span>Pour toute question concernant les remboursements, veuillez nous contacter \u00e0 <a href=\"mailto:info@assistyou365.com\">info@assistyou365.com<\/a><\/span>\n      <\/div>\n    <\/div>\n\n    <!-- back button -->\n    <div class=\"pro-delivery-footer\">\n      <button type=\"button\" class=\"pro-delivery-back\" onclick=\"window.location.href='\/'\">\u2190 Retour \u00e0 l\u2019accueil<\/button>\n    <\/div>\n  <\/div>\n\n  <style>\n    \/* reuse exact same styling from previous designs, adapted for delivery policy *\/\n    .pro-consent-section {\n      display: block;\n      width: 100%;\n      max-width: 1000px;\n      margin: 0 auto;\n      font-family: 'Inter', system-ui, -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', sans-serif;\n      background: transparent;\n      color: #1e2b3c;\n    }\n\n    .pro-form-card {\n      background: rgba(255, 255, 255, 0.95);\n      backdrop-filter: blur(4px);\n      -webkit-backdrop-filter: blur(4px);\n      border-radius: 32px;\n      padding: 2.5rem 2.8rem;\n      box-shadow: 0 25px 50px -12px rgba(0, 0, 0, 0.15), 0 0 0 1px rgba(0, 0, 0, 0.02);\n      border: 1px solid rgba(255, 255, 255, 0.5);\n    }\n\n    .pro-delivery-card {\n      max-width: 900px;\n      margin: 0 auto;\n    }\n\n    .pro-header {\n      margin-bottom: 2rem;\n    }\n\n    .pro-header h3 {\n      font-size: 1.8rem;\n      font-weight: 500;\n      letter-spacing: -0.02em;\n      color: #0f1a2c;\n      margin: 0 0 0.25rem 0;\n      line-height: 1.2;\n    }\n\n    .pro-subhead {\n      font-size: 1rem;\n      color: #59748f;\n      margin: 0;\n      font-weight: 400;\n      border-bottom: 1px solid #e2eaf1;\n      padding-bottom: 1.2rem;\n    }\n\n    \/* delivery content styling - no scroll, full visibility *\/\n    .pro-delivery-content {\n      color: #1e2b3c;\n      line-height: 1.6;\n      font-size: 0.95rem;\n      border: 1px solid #e2eaf1;\n      border-radius: 24px;\n      padding: 2rem;\n      background: rgba(255, 255, 255, 0.7);\n      margin-bottom: 1.5rem;\n    }\n\n    .pro-delivery-content h4 {\n      font-size: 1.3rem;\n      font-weight: 600;\n      color: #0f1a2c;\n      margin: 1.5rem 0 1rem 0;\n      letter-spacing: -0.01em;\n      border-bottom: 1px solid #d7e5ff;\n      padding-bottom: 0.5rem;\n    }\n\n    .pro-delivery-content h4:first-of-type {\n      margin-top: 0;\n    }\n\n    .pro-delivery-content p {\n      margin: 0 0 1.2rem 0;\n    }\n\n    .pro-delivery-content ul {\n      margin: 1rem 0 1.5rem 0;\n      padding-left: 1.8rem;\n    }\n\n    .pro-delivery-content li {\n      margin-bottom: 0.8rem;\n    }\n\n    .pro-delivery-content a {\n      color: #2f5e9c;\n      text-decoration: none;\n      border-bottom: 1px solid #d7e5ff;\n      font-weight: 500;\n    }\n\n    .pro-delivery-content a:hover {\n      border-bottom-color: #2f5e9c;\n    }\n\n    .pro-delivery-content strong {\n      color: #1d3a5c;\n      font-weight: 600;\n    }\n\n    \/* note box styling *\/\n    .pro-note-box {\n      background: linear-gradient(135deg, #eef4fb 0%, #e1eaf5 100%);\n      padding: 1.2rem 1.5rem;\n      border-radius: 16px;\n      border: 1px solid #d7e5ff;\n      margin: 1.5rem 0 0.5rem 0;\n      display: flex;\n      align-items: center;\n      gap: 1rem;\n      box-shadow: 0 4px 10px rgba(47, 94, 156, 0.1);\n    }\n\n    .pro-note-icon {\n      width: 1.8rem;\n      height: 1.8rem;\n      color: #2f5e9c;\n      flex-shrink: 0;\n    }\n\n    \/* footer with back button *\/\n    .pro-delivery-footer {\n      margin-top: 1rem;\n      text-align: center;\n    }\n\n    .pro-delivery-back {\n      background: transparent;\n      border: 1.5px solid #dde5ed;\n      color: #2f5e9c;\n      padding: 0.7rem 2rem;\n      font-size: 0.95rem;\n      font-weight: 500;\n      border-radius: 40px;\n      cursor: pointer;\n      transition: all 0.2s ease;\n      display: inline-flex;\n      align-items: center;\n      gap: 0.5rem;\n    }\n\n    .pro-delivery-back:hover {\n      background: #eef4fb;\n      border-color: #2f5e9c;\n      transform: translateY(-2px);\n    }\n\n    \/* responsive *\/\n    @media (max-width: 650px) {\n      .pro-form-card { \n        padding: 1.8rem; \n      }\n      .pro-delivery-content { \n        padding: 1.5rem; \n      }\n      .pro-note-box {\n        flex-direction: column;\n        text-align: center;\n        padding: 1.2rem;\n      }\n    }\n  <\/style>\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Delivery And Refunds Policy Instant Email Delivery: When the client places an order with us, the client will get an immediate delivery to his email box (ensure the email address is correct at checkout to receive products and services without delay). The 14-day refund period begins from the close date of purchase. Please note that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5578,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/comments?post=14"}],"version-history":[{"count":8,"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":5579,"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/pages\/14\/revisions\/5579"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/media\/5578"}],"wp:attachment":[{"href":"https:\/\/assistyu.com\/fr\/wp-json\/wp\/v2\/media?parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}