Informativa sulla privacy

Si prega di notare: l’informativa sulla privacy può essere fornita in più lingue per facilitarne la comprensione in base al paese di residenza. Tuttavia, la versione legalmente vincolante è quella in inglese.

I titoli e le intestazioni sono solo a scopo di comodità e non sono legalmente vincolanti.

La presente Informativa sulla Privacy (la “Informativa”) descrive le pratiche di raccolta e trattamento dei dati di Estrategias de Marketing LE Paradise (AssistYou) e delle sue filiali e società affiliate (“noi”). L’Informativa spiega quali dati raccogliamo, perché li raccogliamo e come li utilizziamo quando accedi ai nostri siti web, scarichi o utilizzi i nostri prodotti software o servizi correlati.

Introduzione

Riconosciamo l’importanza di fornire prodotti sicuri e proteggere i diritti alla privacy dei nostri clienti. Per questo abbiamo progettato questa Informativa con un linguaggio chiaro e una struttura modulare.

La presente Informativa fa parte del tuo accordo con noi e deve essere letta e accettata insieme ai termini di servizio e/o al contratto di licenza del Servizio interessato.

Si prega di leggere attentamente l’Informativa prima di utilizzare i Servizi. Se non accetti i termini, non utilizzare i Servizi. Per domande contatta il nostro responsabile della protezione dei dati a: info@assistyou365.com.

Disposizioni generali

Si prega di notare che questa Informativa è redatta in conformità al GDPR e alla direttiva ePrivacy. Se risiedi fuori dall’UE, SEE o Regno Unito, puoi consultare le sezioni regionali.

L’Informativa può essere fornita in diverse lingue per facilitarne la comprensione in base al paese di residenza. Tuttavia, la versione legalmente vincolante è quella in inglese.

2. Ambito e applicabilità

2.1. Informazioni sul titolare del trattamento

Possiamo essere contattati a: info@assistyou365.com per richieste generali, o a info@assistyou365.com per richieste relative alla privacy.

2.2. Categorie di interessati

La presente Informativa si applica alle seguenti categorie di interessati: (a) visitatori di un sito web, incluse pagine prodotto o landing page collegate a questa Informativa (“Visitatori”); e/o (b) utenti dei Prodotti che scaricano e installano un Prodotto o utilizzano i Servizi (“Utenti”); e/o clienti aziendali e partner contrattuali attuali o potenziali (“Clienti”); e/o (d) fornitori o responsabili del trattamento (“Fornitori”).

Modifiche alla presente Informativa

Di tanto in tanto possiamo modificare, aggiungere o eliminare disposizioni della presente Informativa per adeguarci ai cambiamenti dei nostri Servizi, Prodotti e politiche di trattamento dei dati e per conformarci a nuove leggi. Le modifiche saranno pubblicate su questo Portale e sul sito del Prodotto o Servizio e aggiornate nella data di “ultimo aggiornamento”.

In caso di modifiche sostanziali, forniremo un avviso più evidente, ad esempio sul sito o via e-mail se disponibile. L’uso dei Servizi dopo la modifica implica l’accettazione della nuova Informativa.

Trasparenza, consenso e scelta

Le informazioni che trattiamo in relazione ai Servizi possono essere le seguenti:

– Le Informazioni Personali (PI) sono dati che identificano una persona fisica o possono identificarla. Possono includere nome, email, telefono, indirizzo e in alcuni casi IP, ID dispositivo e cookie.

– Le informazioni non personali (non-PI) non consentono di identificare una persona.

La presente Informativa si applica ai Dati Personali che possono essere trattati nei seguenti modi:

Informazioni che ci fornisce

Ad esempio: moduli inviati, account creati o informazioni condivise contattandoci.

L’invio di informazioni può essere facoltativo o obbligatorio a seconda dei Servizi. Questa categoria include uno o più tipi di dati:

01. Dati di contatto.

Possiamo trattare i tuoi dati di contatto (nome, email, telefono) quando ci contatti, crei un account o richiedi supporto.

02. Iscrizione alla nostra mailing list.

Se ti iscrivi volontariamente alle nostre email, dovrai fornire il tuo indirizzo email. Puoi annullare l’iscrizione in qualsiasi momento tramite il link di disiscrizione o contattandoci a info@assistyou365.com.

Finalità: usiamo la tua email per inviare informazioni su prodotti e servizi, consigli e, con il tuo consenso, marketing.

Conservazione: conserviamo i dati finché non ne chiedi la cancellazione o se raccolti illegalmente.

03. Acquisto di licenza prodotto.

Se acquisti una licenza, fornirai i dati per elaborare l’ordine, generare la chiave e fornire assistenza.

04. Contatto/Supporto.

Quando ci contatti, trattiamo la tua richiesta e i dati per risponderti.

Finalità: rispondere alle richieste e gestire i ticket di supporto.

Conservazione: conserviamo i dati per il tempo necessario alla richiesta.

05. Informazioni clienti aziendali.

Se sei un partner o cliente potenziale, possiamo memorizzare i tuoi dati nei nostri sistemi CRM.

Finalità: gestione CRM e necessità commerciali.

Conservazione: finché rilevanti per scopi commerciali.

06. Permessi browser e mobile.

Durante l’installazione richiediamo le autorizzazioni necessarie.

Informazioni trattate automaticamente

Questa categoria si riferisce ai mezzi che utilizziamo per migliorare l’esperienza dei nostri clienti e visitatori e le prestazioni dei nostri servizi.

01. Identificatori online.

Quando accedi ai nostri siti web o utilizzi i nostri Prodotti o Servizi, possiamo trattare uno o più dei seguenti identificatori online: l’indirizzo IP assegnato dal tuo provider Internet al tuo dispositivo e all’accesso al web, nonché le informazioni sui cookie secondo la nostra Cookie Policy. Come qualsiasi servizio digitale, queste informazioni sono disponibili tramite lo storage locale e vengono trattate tramite cookie, pixel tag e file di log. Utilizziamo queste informazioni per analizzare l’utilizzo dei siti web e delle funzionalità offerte, nonché per generare analisi e statistiche nel tempo. In alcuni casi, quando un Visitatore diventa Utente, possiamo generare un ID utente casuale per evitare la fornitura di servizi e offerte ridondanti. Questo trattamento di dati di storage locale e identificatori online è soggetto al tuo consenso ottenuto tramite l’avviso sui cookie mostrato sui nostri siti web, dove puoi accettare, rifiutare o impostare le tue preferenze (ad eccezione dei cookie strettamente necessari). Forniamo informazioni complete nella nostra Cookie Policy sui tipi di cookie utilizzati e su come e perché li utilizziamo. Tieni presente che i cookie necessari vengono utilizzati per interesse legittimo e per il funzionamento del sito web. Finalità: l’uso degli identificatori online serve a uno o più dei seguenti scopi: (i) nell’ambito del nostro interesse legittimo utilizziamo informazioni online per analisi e statistiche per capire come Visitatori e Utenti utilizzano i nostri siti e servizi e rendere i nostri servizi reattivi alle azioni degli utenti; (ii) utilizziamo anche gli indirizzi IP per interesse legittimo per monitorare, rilevare e prevenire frodi o attività automatizzate non umane sui nostri siti e servizi. L’indirizzo IP serve anche a determinare il paese di accesso per fornire i prodotti e servizi nella lingua corretta e in conformità con la giurisdizione applicabile; (iii) in alcuni casi, e con il tuo consenso, cookie e tag di terze parti saranno utilizzati per scopi pubblicitari e di marketing, incluso il retargeting. Vedi la sezione “Servizi di terze parti”. Conservazione: i periodi di conservazione variano. Puoi consultare la Cookie Policy per ogni tecnologia. In caso contrario, conserviamo i dati per il tempo necessario o fino alla loro anonimizzazione.

02. Informazioni sul dispositivo.

Possiamo raccogliere alcune informazioni sul dispositivo da cui accedi ai siti web, utilizzi i prodotti e i servizi, come lo user-agent (che include tipo e versione del browser, indirizzo IP, tipo e versione del sistema operativo), il tipo di dispositivo (mobile/desktop), il tipo e la versione del sistema operativo, il tuo indirizzo MAC, la lingua utilizzata sul dispositivo e, quando acquisti una licenza per più dispositivi, associamo la tua chiave di licenza e il tuo ID utente al tuo indirizzo email e alle informazioni del dispositivo.

Finalità: Sulla base del tuo consenso e, in alcuni casi, del nostro interesse legittimo, possiamo trattare le informazioni del dispositivo per una o più delle seguenti finalità: (i) compatibilità del prodotto, per adattarlo al tipo di dispositivo, alla versione e alle funzionalità del sistema operativo. (ii) Offrire servizi o funzionalità aggiuntive progettate specificamente per il tuo tipo di dispositivo, ad esempio mobile o desktop. (iii) Associare una chiave di licenza a te assegnata al dispositivo su cui installi il Prodotto. (iv) La funzionalità principale dei Prodotti è aiutarti a gestire lo spazio del dispositivo e ottimizzarne l’utilizzo. In tal caso, nell’ambito del funzionamento del Prodotto e sulla base del nostro interesse legittimo, accediamo ad alcune informazioni del dispositivo necessarie per fornire, mantenere e supportare tale funzionalità.

Conservazione: Conserviamo le informazioni del dispositivo per il tempo necessario a fornire le funzionalità del Prodotto, mantenere lo storico della chiave di licenza e dell’utilizzo del prodotto, e associare i termini di licenza e i rinnovi.

03.

We also process certain online activity information from Visitors, for example, if you click an advertisement of our Product, we will get the source URL in which you click the advertisement, or, by using third-party services (such as retargeting), we may offer to you one or more of our Products when you visit other websites. Under this category, we may also capture your clicks on buttons in log files across our Websites or online Services, if provided, as described under the category of "Online Identifiers".

Purpose: We use this information for the following purposes: (i) Based on your consent for advertising, marketing and retargeting of our Products and Services. (ii) Based on our legitimate interest – to make the Website, Products and Services responsive and functional, to measure and calculate our payments to advertisers and to monitor and prevent ad fraud concerning our Products and Services.

04. Installation reports.

When you install one or more of our Products, our server may receive some information about your systems such as the type of your Operating System, version, language, timestamp of installation and the IP address that your internet service provider allocates to your computer, for purposes of ensuring that the device and installation are real and not fraudulent and to ensure that the device is one that was not already installed the same product before (anti-fraud purposes). We need this data so we can serve the installed file, operate it and ensure compatibility.

Purpose: This information is collected for purposes of enabling the installation of the Product, recording it in our systems, being able to serve you with the Services via our servers when you use the Product, and tracking and making sure that the device and installation are real and not fraudulent. We also need this data so we can serve the installed file, operate it and ensure compatibility.

Retention: We retain this information for as long as the Product is installed on your device, and sometimes a bit longer afterward if we believe in our discretion that your device and any associated installation are associated with fraudulent installations or any other malicious usage of our Services.

05. Product Activity.

We automatically record and process activities related to the Product's usage and functionality in order to be responsive to them or allow you to revert certain actions you took.

06. Media buying and marketing channels.

We use digital media channels in order to market and advertise our Products and Services. When you land on our Website as a result of clicking an ad, we will receive information about the source media from which you arrived at our Services. This information includes a referral URL (the URL from which you arrived at our Site) and your IP address and will be collected via tags and cookies. The purpose of processing this data is to know the marketing channel from which you arrived, measure and calculate purposes for the advertising, measure the effectiveness of a marketing channel and filter fraudulent actions associated with such marketing and advertising channels.

Information about you

This category refers to data we may receive from third parties concerning the Services we provide to you.

This category includes information you provided to third party and we may get access to it. this includes the following:

01. Billing information.

When you purchase a Product your payment and billing information is collected and processed by our payment processor vendor. In this case, we will get access to the order and billing information, however, we will not have any access to your credit card details.

02. Authentication and social media.

When you open an account and/or sign up for the Services, you may have the option to use social or email authentication. In this case, again, we will have access to metadata (such as tokens), and upon your consent, your social media's public profile.

03. Marketing

When we buy media and market our Products and Services, we may get certain online information about visitors from third-party media owners, such as Facebook or Google. This information does not personally identify you and is used to learn how successful (or not) our campaigns are.

Cookies and web technologies

A cookie is a small text file that is placed on the browser of the hard drive of your computer (or similar device) by websites you visit. Cookies are typically used in order to make websites function, or function more efficiently, as well as to provide information to the operator of the particular website. Cookies make your use of the Site and Services easier to use and improve their functionality. They are used to make the login process easier for our users, to allow the website to track which products you have added to your cart and your preferred country, language, and currency, and to track the website's'' Visitor across the Site.

Some of the Services, features, and tools that are integrated into our Site and Services may use their own cookies to be able to function properly. To know more about our cookies and our 3rd party cookies, please refer to the cookie policy available from the website you browse. Please be aware that you may set your browser to refuse or block any cookies from us or our 3rd party partners. In this case, however, some of the Services may not properly function.

Purpose and how we use personal information

We use your Personal Information for the purposes we described next to each data type above, and for the following purposes:

a. Providing our Services, supporting them, improving them, and securing them so as to better market and advertise them.

b. We use certain information to prevent fraud and fake installations.

c. Open an account for you, manage it and support it.

Lawful basis for processing Personal Information

In addition to the lawful basis mentioned next to each data category:

If you are a Customer, our lawful basis for processing your Personal Information is a contract or preparation for contractual engagement. Otherwise, we will process Personal Information based on your consent, if required by Applicable Laws, or legitimate interest when processed for such an interest. Otherwise, the lawful basis for data processing will depend on the Personal Information concerned and the specific context in which we collect it: (a) we normally process Personal Information where we have your consent to do so, for example, when you submit a form to us or open an account with us, or confirm our cookies usage; or, in certain cases (b) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, such as when we use the data in order to provide the core Services, or when used for anti-fraud purposes.

In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person. If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, including if you would like to better understand how our legitimate interests in processing your data are balanced against your data protection rights and freedoms, please contact us.

How we share personal information

In order to provide, operate, maintain, serve and improve our Services, so as to be able to offer additional products and features further, we use third-party services. Such Services include payment processors, feedback features, support and ticketing systems, operational tools, analytics, statistical tools, and so forth.

This means that we may share Personal Information of Users with the following categories of third parties for the respective purposes:

01. Hosting services and storage vendors. We use third-party hosting and storage services (including cloud storage) to host our Websites, and respective data and retain your Information. Such Processors may be based (and their servers may be located) anywhere in the world. We require each such Processor to maintain strict privacy protection and data security policies and ensure their compliance with applicable data protection laws. However, their practices and activities are fully governed by their own privacy policies.

02. Analytics, business intelligence and statistics vendors. If you are a User and visiting our SitesSites, we may use analytics services to help us understand how Users interact with our SitesSites and Services.

03. Support and customer services. We may use, from time to time, support and help desk services to provide better and faster support, whether online or, when you contact customer support.

04. Authentication and authorization services. In cases where you open an account with us, we may integrate over time certain authentication services.

05. Payment processors. When you choose to purchase one or more of our products, we may use payment processing services carrying strict security standards.

06. Customer relations management and mailing lists. If you are a Customer or a User, we may use services to manage and secure your Personal Information, or, manage subscriptions and notifications lists.

07. Technology partners that are integrated into Products or Websites. Some of our products and Services may include third-party technologies, widgets, or features in order to enhance a product's functionality and expand it to include more features for you. For example, WordPress.

08. Advertising and retargeting services. Some of our third-party services may collect non-identifiable information about your interaction with our Websites. Such information may be used by such third parties for serving and displaying ads and offers of the Site and/or content and services offered via the Site ("Ad/s") when you browse other websites across the web ("Retargeting"). You will have the choice to opt-out at any time of such type of advertising, directly from the Ad when you encounter it, from the ad setting of the providing third-party services, or by following our opt-out instructions, which are available in our cookie policy.

09. Business partners who combine their technological features with us may have access to certain Personal Information about your usage, as collected from you. In these cases, you will always be able to check their privacy policies before using the combined services.

10. Our affiliated companies. We may disclose Personal Information to any current or future affiliated company, parent companies, or subsidiaries to process for the purposes described in this Policy. Affiliated companies are companies controlling, controlled by, or under common control with us, including, for example, Estrategias de Marketing LE Paradise (AssistYou) North America.

11. Legal Proceedings or law requirements. We may share your Personal Information with any third- party if we believe that disclosure of such information is helpful or reasonably necessary to: (a) comply with any Applicable Law, regulation, legal process, or governmental request; (b) enforce our license agreement, terms of service or this Policy, including investigations of potential violations thereof; (c) detect, prevent, or otherwise address fraud or security issues; and/or (d) protect against harm to the rights, property or safety of our companies, our affiliated entities, our users, yourself, and/or the public.

12. Merger, sale, or bankruptcy. In the event that we or one of our affiliated entities is acquired by, or merged with, a third-party entity or otherwise sells all or part of our/its assets, we may (and hereby reserve the right to) transfer or assign the Personal Information and other information we have collected or received. In such a case, we will require the acquiring entity to post its data practices and provide you with any of your rights as per the jurisdiction of your residency.

13. Special Cases. We may share information upon your consent or in fraud prevention or investigation cases. We may store Non-Personal and Personal Information on our servers or our cloud servers, use or share Non-Personal Information in any of the above circumstances, and provide and improve our Service as detailed above. Furthermore, we reserve the right to use, disclose or transfer (for business purposes or otherwise) aggregated and processed data to third parties, including, inter alia, affiliates, for various purposes, including commercial use. This information may be collected, processed, and analyzed by us and transferred in a combined, collectively, and aggregated manner (i.e., your information is immediately aggregated with other users) to third parties.

International transfers of data

We may transfer your Information (including Personal Information) outside the country in which it is collected or in which you reside (e.g., to the United Kingdom or the United States), including to a country that may not offer the same level of protection for Personal Information as of the country in which you reside. However, in which case we make sure to place all contractual safeguards (such as verification of an adequate level of protection measures, security certificates and other measures that help us assess the security level of a third-party service).

By providing Personal Information and using the Services, you expressly consent to the use of such information in accordance with this Privacy Policy and to the transfer of your Information to another country (including, the UK or the US).

Rights of Data Subjects

01. Privacy rights available to all Users

Depending on your country of residency and on the type of your use of our Products and Services, certain rights concerning your Personal Information may be available to you. If you are a Visitor of our Sites or a User of the Services, the following rights apply to you:

The right to know: you have the right to know about the Personal Information that is collected and processed about you, including the categories of third parties with which we may share your information. To accommodate this right, we made this Policy as detailed and transparent as possible, and we provide additional disclosures and notifications throughout the Services, in proximity to the Personal Information collection point.

The right to access: the Personal Information held about you.

The right to rectification: you have the right to ask us to correct the information we hold about you. When you manage an Account with us, you can access this option at any time directly from your account

The right of erasure: you may ask us to delete certain Personal Information about you, or to stop using it. We can only do this when possible and as allowed by applicable laws. Sometimes we need your information to complete a transaction based on an action you made, comply with the law, or provide you with Products and Services.

Portability right: you may contact us to request an export of your Personal Information in a reusable format, or to directly transfer such data to another vendor offering related services.

The right to withdraw consent previously given: where you have given us your consent to use your Personal Information for a specific purpose, and in the absence of our legitimate interest or requirements by applicable law, you may decide to withdraw your consent and we will then stop using your information for that purpose.

02. Privacy rights for specific jurisdictions

In addition to the general rights outlined above, you may additionally refer to the region-specific rights related to your Personal Information.

03. Exercising your privacy rights

Please note, requests to exercise your rights must be verifiable to be processed.

You can exercise your privacy rights in one of the following avenues:

1. Directly from your account: Most rights are exercisable and available directly from the account you have with us (such as edit, portability, and deletion request), or from their respective services and communications (such as unsubscription/opt-out etc.).

2. Form submission: you can complete this form and either submit it digitally or send it by email to info@assistyou365.com.

3. Email: reaching out to us at: info@assistyou365.com.

Make sure to include sufficient information about the request, the related Service, and the Data Subject to allow us to verify you and your request and we will process your verifiable request within the timeframe indicated in the applicable regulation. Please note that when handling these requests, we may ask for additional information from you.

Please note that even if you unsubscribe from our service, we may still send you transactional emails related to purchases or product downloads, such as order confirmations, product notices, expiry notifications, bug-fix notifications, security alerts, compatibility notifications, or enhancements.

Please note that response times for exercising your rights may vary based on residency. Please refer to the "Special Jurisdiction" chapter for more information on response times in your region

Information security

We implement organizational and technical measures to protect Customers' and Users' privacy and to protect their Personal Information, including, by using third-party services specializing in data security. We periodically review our information and data collection practices to ensure constant monitoring, we use third-party processing and serving services that implement various information security standards and certifications and we monitor and filter access to data when it comes to personnel in our organization. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security, as there is no such thing when it comes to the worldwide network. Therefore, we cannot guarantee that the Site and our servers are immune to unauthorized access to the information stored therein and to other information security risks. If you have any questions about the security of our Websites or Services, you can contact us at info@assistyou365.com.

Highlights of our general Security Policy can be found here.

Children

The Services are not designed to attract children under the age of 16. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 16. If we learn that we have collected Personal Information from a child under 16, we will use commercially reasonable efforts to delete that information as quickly as possible. If you believe that we might have any such information, please contact us at info@assistyou365.com.

Contact information

If you have any inquiries regarding this Privacy Policy, don't hesitate to contact us at: info@assistyou365.com.

Special Jurisdictions: The EU, EEA and the UK

This statement applies to Data Subject residing in the EU, EEA or the UK, and supplements the terms provided in the privacy statement.

Our general privacy statement was designed with the EU GDPR transparency requirements in mind. The following data subject rights will be available in addition to those described under the general statement:

1. Right to the restriction of processing: you may ask us to temporarily cease the processing of your Personal Information, or, only for a specific purpose or function. Please note that this too might cause us to not be able to provide you with the Products and Services or part thereof.

2 .Objection to processing: You may request us to stop processing your Personal Information. Similar exceptions as mentioned above will apply to such a case as well.

3. Right to lodge a complaint: if you live in the EU, EEA or UK, you may lodge a complaint with the authority responsible for protecting Personal Information in your country of residence, if you believe that your rights have not been respected by us. In such a case, you are welcome to reach out to us first, so we are able to help you with such a matter at: info@assistyou365.com.

For any data protection-related matter, you may contact our group PRIVACY at info@assistyou365.com.

Si prega di notare: l’informativa sulla privacy può essere fornita in più lingue per facilitarne la comprensione in base al paese di residenza. Tuttavia, la versione legalmente vincolante è quella in inglese.