Política de privacidad

Tenga en cuenta: la política de privacidad puede estar disponible en varios idiomas para facilitar su comprensión según su país de residencia. Sin embargo, la versión legalmente vinculante es la versión en inglés.

Los títulos y encabezados son solo para facilitar la lectura y no son legalmente vinculantes.

Esta Política de Privacidad (la “Política”) describe las prácticas de recopilación y tratamiento de datos de Estrategias de Marketing LE Paradise (AssistYou) y sus filiales y empresas afiliadas (“nosotros”). La Política explica qué datos recopilamos, por qué los recopilamos y cómo los utilizamos cuando accede a nuestros sitios web, descarga o utiliza nuestros productos de software o servicios relacionados.

Introducción

Reconocemos la importancia de ofrecer productos seguros y proteger los derechos de privacidad de nuestros clientes. Por ello, hemos diseñado esta Política en un lenguaje claro y una estructura modular.

Esta Política forma parte de su acuerdo con nosotros y debe leerse y aceptarse junto con los términos de servicio y/o el contrato de licencia del Servicio correspondiente.

Lea la Política detenidamente antes de usar los Servicios. Si no está de acuerdo con los términos, no utilice los Servicios. Para cualquier consulta, contacte con nuestro delegado de protección de datos en: info@assistyou365.com.

Disposiciones generales

Tenga en cuenta que esta Política está diseñada conforme al RGPD de la UE y la directiva ePrivacy. Si reside fuera de la UE, EEE o Reino Unido, puede consultar los avisos específicos de su región.

La Política puede proporcionarse en varios idiomas para facilitar su comprensión según su país de residencia. Sin embargo, la versión legalmente vinculante es la versión en inglés.

2. Alcance y aplicabilidad

2.1. Información del responsable del tratamiento

Podemos ser contactados en: info@assistyou365.com para consultas generales, o en info@assistyou365.com para consultas relacionadas con la privacidad.

2.2. Categorías de interesados

Esta Política se aplica a los siguientes tipos de interesados: (a) visitantes de un sitio web, incluidas páginas de productos o landing pages vinculadas a esta Política (“Visitante(s)”); y/o (b) usuarios de los Productos que descargan e instalan un Producto o interactúan con los Servicios (“Usuario(s)”); y/o clientes empresariales o socios con relación contractual o potencial (“Cliente(s)”); y/o (d) proveedores o procesadores (“Proveedor(es)”).

Cambios en esta Política

De vez en cuando, podemos modificar, añadir o eliminar disposiciones de esta Política para adaptarnos a cambios en nuestros Servicios, Productos y políticas de tratamiento de datos, así como a nuevas leyes. En caso de cambios, publicaremos la Política actualizada en este Portal y en el sitio web del Servicio o Producto correspondiente, y se reflejará la fecha de “última actualización”.

En caso de cambios sustanciales, le notificaremos de forma más visible, por ejemplo mediante un aviso en el sitio web o un correo electrónico si disponemos de su dirección. El uso continuado implica la aceptación de la Política modificada.

Transparencia, consentimiento y elección

La información que procesamos en relación con los Servicios puede ser la siguiente:

– La Información Personal (PI) es aquella que identifica a una persona física o puede utilizarse para identificarla. Puede incluir nombre, correo electrónico, teléfono, dirección, y en algunos casos dirección IP, ID del dispositivo y cookies.

– La información no personal (non-PI) no permite identificar a una persona. Por ejemplo, estadísticas o datos agregados.

Esta Política se aplica a la Información Personal y puede procesarse de las siguientes formas:

Información que nos envía

Por ejemplo: formularios enviados, cuentas creadas o información compartida al contactarnos.

El envío de información puede ser opcional u obligatorio según el Servicio utilizado. Esta categoría incluye uno o más tipos de datos:

01. Datos de contacto.

Podemos procesar sus datos de contacto (nombre, correo electrónico o teléfono) cuando se pone en contacto con nosotros, crea una cuenta, se suscribe o contacta con soporte.

02. Suscripción a nuestra lista de correo.

Si se suscribe voluntariamente, deberá proporcionar su correo electrónico. Puede darse de baja en cualquier momento mediante el enlace de cancelación o contactándonos en info@assistyou365.com.

Finalidad: usamos su correo para enviar información sobre productos y servicios, consejos y, con su consentimiento, correos promocionales.

Conservación: mantenemos los datos mientras no solicite su eliminación o si fueron recopilados ilegalmente.

03. Compra de licencia de producto.

Si compra una licencia, deberá proporcionar datos de contacto para procesar la compra, emitir la clave y ofrecer soporte.

04. Contacto/Soporte.

Cuando nos contacta, procesamos su solicitud y datos para responder a su consulta.

Finalidad: responder consultas, dar soporte y gestionar tickets.

Conservación: conservamos los datos el tiempo necesario para la solicitud.

05. Información de clientes empresariales.

Si es socio o cliente potencial, podemos almacenar sus datos en nuestros sistemas CRM.

Finalidad: gestión CRM y necesidades comerciales.

Conservación: se conservan mientras sean necesarias para fines comerciales.

06. Permisos de navegador y móvil.

Durante la instalación, solicitamos permisos necesarios.

Información procesada automáticamente

Esta categoría se refiere a los medios que utilizamos para mejorar la experiencia de nuestros clientes y visitantes, así como el rendimiento de nuestros servicios.

01. Identificadores en línea.

Cuando accede a nuestros sitios web o utiliza nuestros Productos o Servicios, podemos procesar uno o varios de los siguientes identificadores en línea: la dirección IP que su proveedor de Internet asigna a su dispositivo y al acceso a la web, así como la información de cookies conforme a nuestra Política de Cookies. Como cualquier servicio digital, esta información está disponible a través del almacenamiento local y se procesa mediante cookies, etiquetas de píxel y archivos de registro. Utilizamos esta información para analizar el uso de los sitios web y las funciones que ofrecemos, así como para generar análisis y estadísticas a lo largo del tiempo. En algunos casos, cuando un Visitante se convierte en Usuario, podemos generar un identificador de usuario aleatorio para evitar la duplicación de servicios y ofertas. Este tratamiento de datos de almacenamiento local e identificadores en línea está sujeto a su consentimiento obtenido mediante la notificación de cookies en nuestros sitios web, donde puede aceptar, rechazar o configurar sus preferencias (excepto las cookies estrictamente necesarias). Proporcionamos información completa en nuestra Política de Cookies sobre los tipos de cookies utilizadas y cómo y por qué las usamos. Tenga en cuenta que las cookies necesarias se utilizan por interés legítimo y para el funcionamiento del sitio web. Finalidades: el uso de identificadores en línea sirve para uno o varios de los siguientes propósitos: (i) como parte de nuestro interés legítimo, utilizamos información en línea para análisis y estadísticas con el fin de comprender cómo los Visitantes y Usuarios utilizan nuestros sitios web y servicios y hacer que nuestros servicios respondan a sus acciones; (ii) también utilizamos direcciones IP por interés legítimo para supervisar, detectar y prevenir fraudes o actividades automatizadas no humanas en nuestros sitios web y servicios. La dirección IP también nos permite determinar el país de acceso para ofrecer los productos y servicios en el idioma adecuado y conforme a la jurisdicción aplicable; (iii) en algunos casos, y con su consentimiento, se utilizarán cookies y etiquetas de terceros para fines publicitarios y de marketing, incluido el retargeting. Consulte la sección “Servicios de terceros”. Conservación: los periodos de conservación varían. Puede consultar la Política de Cookies para cada tecnología. De lo contrario, conservamos los datos el tiempo necesario o hasta que se anonimicen.

02. Información del dispositivo.

Podemos recopilar cierta información sobre el dispositivo desde el que accede a los sitios web, utiliza los productos y servicios, como el user-agent (que incluye el tipo y la versión del navegador, la dirección IP, el tipo y la versión del sistema operativo), el tipo de dispositivo (móvil/escritorio), el tipo y la versión de su sistema operativo, su dirección MAC, el idioma que utiliza en su dispositivo y, cuando elige comprar una licencia para varios dispositivos, asociamos su clave de licencia y su ID de usuario con su correo electrónico y la información del dispositivo.

Finalidades: En base a su consentimiento y, en algunos casos, a nuestro interés legítimo, podemos procesar la información del dispositivo para una o más de las siguientes finalidades: (i) fines de compatibilidad del producto, para adaptarlo al tipo de dispositivo, la versión y las funcionalidades del sistema operativo correspondiente. (ii) Ofrecer servicios o funciones adicionales diseñados específicamente para su tipo de dispositivo, por ejemplo móvil o escritorio. (iii) Asociar una clave de licencia emitida a usted con el dispositivo en el que instala el Producto. (iv) La funcionalidad principal de los Productos es ayudarle a gestionar el espacio de su dispositivo y optimizar su uso. En ese caso, como parte del funcionamiento del Producto y sobre la base de nuestro interés legítimo, accederemos a cierta información del dispositivo necesaria para proporcionar, mantener y dar soporte a dicha funcionalidad.

Conservación: Conservamos la información del dispositivo durante el tiempo necesario para proporcionar la funcionalidad del Producto, mantener un registro de su clave de licencia y el uso del producto, así como para asociar los términos de licencia y renovaciones.

03.

We also process certain online activity information from Visitors, for example, if you click an advertisement of our Product, we will get the source URL in which you click the advertisement, or, by using third-party services (such as retargeting), we may offer to you one or more of our Products when you visit other websites. Under this category, we may also capture your clicks on buttons in log files across our Websites or online Services, if provided, as described under the category of "Online Identifiers".

Purpose: We use this information for the following purposes: (i) Based on your consent for advertising, marketing and retargeting of our Products and Services. (ii) Based on our legitimate interest – to make the Website, Products and Services responsive and functional, to measure and calculate our payments to advertisers and to monitor and prevent ad fraud concerning our Products and Services.

04. Installation reports.

When you install one or more of our Products, our server may receive some information about your systems such as the type of your Operating System, version, language, timestamp of installation and the IP address that your internet service provider allocates to your computer, for purposes of ensuring that the device and installation are real and not fraudulent and to ensure that the device is one that was not already installed the same product before (anti-fraud purposes). We need this data so we can serve the installed file, operate it and ensure compatibility.

Purpose: This information is collected for purposes of enabling the installation of the Product, recording it in our systems, being able to serve you with the Services via our servers when you use the Product, and tracking and making sure that the device and installation are real and not fraudulent. We also need this data so we can serve the installed file, operate it and ensure compatibility.

Retention: We retain this information for as long as the Product is installed on your device, and sometimes a bit longer afterward if we believe in our discretion that your device and any associated installation are associated with fraudulent installations or any other malicious usage of our Services.

05. Product Activity.

We automatically record and process activities related to the Product's usage and functionality in order to be responsive to them or allow you to revert certain actions you took.

06. Media buying and marketing channels.

We use digital media channels in order to market and advertise our Products and Services. When you land on our Website as a result of clicking an ad, we will receive information about the source media from which you arrived at our Services. This information includes a referral URL (the URL from which you arrived at our Site) and your IP address and will be collected via tags and cookies. The purpose of processing this data is to know the marketing channel from which you arrived, measure and calculate purposes for the advertising, measure the effectiveness of a marketing channel and filter fraudulent actions associated with such marketing and advertising channels.

Information about you

This category refers to data we may receive from third parties concerning the Services we provide to you.

This category includes information you provided to third party and we may get access to it. this includes the following:

01. Billing information.

When you purchase a Product your payment and billing information is collected and processed by our payment processor vendor. In this case, we will get access to the order and billing information, however, we will not have any access to your credit card details.

02. Authentication and social media.

When you open an account and/or sign up for the Services, you may have the option to use social or email authentication. In this case, again, we will have access to metadata (such as tokens), and upon your consent, your social media's public profile.

03. Marketing

When we buy media and market our Products and Services, we may get certain online information about visitors from third-party media owners, such as Facebook or Google. This information does not personally identify you and is used to learn how successful (or not) our campaigns are.

Cookies and web technologies

A cookie is a small text file that is placed on the browser of the hard drive of your computer (or similar device) by websites you visit. Cookies are typically used in order to make websites function, or function more efficiently, as well as to provide information to the operator of the particular website. Cookies make your use of the Site and Services easier to use and improve their functionality. They are used to make the login process easier for our users, to allow the website to track which products you have added to your cart and your preferred country, language, and currency, and to track the website's'' Visitor across the Site.

Some of the Services, features, and tools that are integrated into our Site and Services may use their own cookies to be able to function properly. To know more about our cookies and our 3rd party cookies, please refer to the cookie policy available from the website you browse. Please be aware that you may set your browser to refuse or block any cookies from us or our 3rd party partners. In this case, however, some of the Services may not properly function.

Purpose and how we use personal information

We use your Personal Information for the purposes we described next to each data type above, and for the following purposes:

a. Providing our Services, supporting them, improving them, and securing them so as to better market and advertise them.

b. We use certain information to prevent fraud and fake installations.

c. Open an account for you, manage it and support it.

Lawful basis for processing Personal Information

In addition to the lawful basis mentioned next to each data category:

If you are a Customer, our lawful basis for processing your Personal Information is a contract or preparation for contractual engagement. Otherwise, we will process Personal Information based on your consent, if required by Applicable Laws, or legitimate interest when processed for such an interest. Otherwise, the lawful basis for data processing will depend on the Personal Information concerned and the specific context in which we collect it: (a) we normally process Personal Information where we have your consent to do so, for example, when you submit a form to us or open an account with us, or confirm our cookies usage; or, in certain cases (b) where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms, such as when we use the data in order to provide the core Services, or when used for anti-fraud purposes.

In some cases, we may also have a legal obligation to collect Personal Information from you or may otherwise need the Personal Information to protect your vital interests or those of another person. If we ask you to provide Personal Information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your Personal Information is mandatory or not.

If you have questions about or need further information concerning the legal basis on which we collect and use your Personal Data, including if you would like to better understand how our legitimate interests in processing your data are balanced against your data protection rights and freedoms, please contact us.

How we share personal information

In order to provide, operate, maintain, serve and improve our Services, so as to be able to offer additional products and features further, we use third-party services. Such Services include payment processors, feedback features, support and ticketing systems, operational tools, analytics, statistical tools, and so forth.

This means that we may share Personal Information of Users with the following categories of third parties for the respective purposes:

01. Hosting services and storage vendors. We use third-party hosting and storage services (including cloud storage) to host our Websites, and respective data and retain your Information. Such Processors may be based (and their servers may be located) anywhere in the world. We require each such Processor to maintain strict privacy protection and data security policies and ensure their compliance with applicable data protection laws. However, their practices and activities are fully governed by their own privacy policies.

02. Analytics, business intelligence and statistics vendors. If you are a User and visiting our SitesSites, we may use analytics services to help us understand how Users interact with our SitesSites and Services.

03. Support and customer services. We may use, from time to time, support and help desk services to provide better and faster support, whether online or, when you contact customer support.

04. Authentication and authorization services. In cases where you open an account with us, we may integrate over time certain authentication services.

05. Payment processors. When you choose to purchase one or more of our products, we may use payment processing services carrying strict security standards.

06. Customer relations management and mailing lists. If you are a Customer or a User, we may use services to manage and secure your Personal Information, or, manage subscriptions and notifications lists.

07. Technology partners that are integrated into Products or Websites. Some of our products and Services may include third-party technologies, widgets, or features in order to enhance a product's functionality and expand it to include more features for you. For example, WordPress.

08. Advertising and retargeting services. Some of our third-party services may collect non-identifiable information about your interaction with our Websites. Such information may be used by such third parties for serving and displaying ads and offers of the Site and/or content and services offered via the Site ("Ad/s") when you browse other websites across the web ("Retargeting"). You will have the choice to opt-out at any time of such type of advertising, directly from the Ad when you encounter it, from the ad setting of the providing third-party services, or by following our opt-out instructions, which are available in our cookie policy.

09. Business partners who combine their technological features with us may have access to certain Personal Information about your usage, as collected from you. In these cases, you will always be able to check their privacy policies before using the combined services.

10. Our affiliated companies. We may disclose Personal Information to any current or future affiliated company, parent companies, or subsidiaries to process for the purposes described in this Policy. Affiliated companies are companies controlling, controlled by, or under common control with us, including, for example, Estrategias de Marketing LE Paradise (AssistYou) North America.

11. Legal Proceedings or law requirements. We may share your Personal Information with any third- party if we believe that disclosure of such information is helpful or reasonably necessary to: (a) comply with any Applicable Law, regulation, legal process, or governmental request; (b) enforce our license agreement, terms of service or this Policy, including investigations of potential violations thereof; (c) detect, prevent, or otherwise address fraud or security issues; and/or (d) protect against harm to the rights, property or safety of our companies, our affiliated entities, our users, yourself, and/or the public.

12. Merger, sale, or bankruptcy. In the event that we or one of our affiliated entities is acquired by, or merged with, a third-party entity or otherwise sells all or part of our/its assets, we may (and hereby reserve the right to) transfer or assign the Personal Information and other information we have collected or received. In such a case, we will require the acquiring entity to post its data practices and provide you with any of your rights as per the jurisdiction of your residency.

13. Special Cases. We may share information upon your consent or in fraud prevention or investigation cases. We may store Non-Personal and Personal Information on our servers or our cloud servers, use or share Non-Personal Information in any of the above circumstances, and provide and improve our Service as detailed above. Furthermore, we reserve the right to use, disclose or transfer (for business purposes or otherwise) aggregated and processed data to third parties, including, inter alia, affiliates, for various purposes, including commercial use. This information may be collected, processed, and analyzed by us and transferred in a combined, collectively, and aggregated manner (i.e., your information is immediately aggregated with other users) to third parties.

International transfers of data

We may transfer your Information (including Personal Information) outside the country in which it is collected or in which you reside (e.g., to the United Kingdom or the United States), including to a country that may not offer the same level of protection for Personal Information as of the country in which you reside. However, in which case we make sure to place all contractual safeguards (such as verification of an adequate level of protection measures, security certificates and other measures that help us assess the security level of a third-party service).

By providing Personal Information and using the Services, you expressly consent to the use of such information in accordance with this Privacy Policy and to the transfer of your Information to another country (including, the UK or the US).

Rights of Data Subjects

01. Privacy rights available to all Users

Depending on your country of residency and on the type of your use of our Products and Services, certain rights concerning your Personal Information may be available to you. If you are a Visitor of our Sites or a User of the Services, the following rights apply to you:

The right to know: you have the right to know about the Personal Information that is collected and processed about you, including the categories of third parties with which we may share your information. To accommodate this right, we made this Policy as detailed and transparent as possible, and we provide additional disclosures and notifications throughout the Services, in proximity to the Personal Information collection point.

The right to access: the Personal Information held about you.

The right to rectification: you have the right to ask us to correct the information we hold about you. When you manage an Account with us, you can access this option at any time directly from your account

The right of erasure: you may ask us to delete certain Personal Information about you, or to stop using it. We can only do this when possible and as allowed by applicable laws. Sometimes we need your information to complete a transaction based on an action you made, comply with the law, or provide you with Products and Services.

Portability right: you may contact us to request an export of your Personal Information in a reusable format, or to directly transfer such data to another vendor offering related services.

The right to withdraw consent previously given: where you have given us your consent to use your Personal Information for a specific purpose, and in the absence of our legitimate interest or requirements by applicable law, you may decide to withdraw your consent and we will then stop using your information for that purpose.

02. Privacy rights for specific jurisdictions

In addition to the general rights outlined above, you may additionally refer to the region-specific rights related to your Personal Information.

03. Exercising your privacy rights

Please note, requests to exercise your rights must be verifiable to be processed.

You can exercise your privacy rights in one of the following avenues:

1. Directly from your account: Most rights are exercisable and available directly from the account you have with us (such as edit, portability, and deletion request), or from their respective services and communications (such as unsubscription/opt-out etc.).

2. Form submission: you can complete this form and either submit it digitally or send it by email to info@assistyou365.com.

3. Email: reaching out to us at: info@assistyou365.com.

Make sure to include sufficient information about the request, the related Service, and the Data Subject to allow us to verify you and your request and we will process your verifiable request within the timeframe indicated in the applicable regulation. Please note that when handling these requests, we may ask for additional information from you.

Please note that even if you unsubscribe from our service, we may still send you transactional emails related to purchases or product downloads, such as order confirmations, product notices, expiry notifications, bug-fix notifications, security alerts, compatibility notifications, or enhancements.

Please note that response times for exercising your rights may vary based on residency. Please refer to the "Special Jurisdiction" chapter for more information on response times in your region

Information security

We implement organizational and technical measures to protect Customers' and Users' privacy and to protect their Personal Information, including, by using third-party services specializing in data security. We periodically review our information and data collection practices to ensure constant monitoring, we use third-party processing and serving services that implement various information security standards and certifications and we monitor and filter access to data when it comes to personnel in our organization. Such systems and procedures reduce the risk of security breaches, but they do not provide absolute security, as there is no such thing when it comes to the worldwide network. Therefore, we cannot guarantee that the Site and our servers are immune to unauthorized access to the information stored therein and to other information security risks. If you have any questions about the security of our Websites or Services, you can contact us at info@assistyou365.com.

Highlights of our general Security Policy can be found here.

Children

The Services are not designed to attract children under the age of 16. Accordingly, we do not intend to collect Personal Information from anyone we know to be under 16. If we learn that we have collected Personal Information from a child under 16, we will use commercially reasonable efforts to delete that information as quickly as possible. If you believe that we might have any such information, please contact us at info@assistyou365.com.

Contact information

If you have any inquiries regarding this Privacy Policy, don't hesitate to contact us at: info@assistyou365.com.

Special Jurisdictions: The EU, EEA and the UK

This statement applies to Data Subject residing in the EU, EEA or the UK, and supplements the terms provided in the privacy statement.

Our general privacy statement was designed with the EU GDPR transparency requirements in mind. The following data subject rights will be available in addition to those described under the general statement:

1. Right to the restriction of processing: you may ask us to temporarily cease the processing of your Personal Information, or, only for a specific purpose or function. Please note that this too might cause us to not be able to provide you with the Products and Services or part thereof.

2 .Objection to processing: You may request us to stop processing your Personal Information. Similar exceptions as mentioned above will apply to such a case as well.

3. Right to lodge a complaint: if you live in the EU, EEA or UK, you may lodge a complaint with the authority responsible for protecting Personal Information in your country of residence, if you believe that your rights have not been respected by us. In such a case, you are welcome to reach out to us first, so we are able to help you with such a matter at: info@assistyou365.com.

For any data protection-related matter, you may contact our group PRIVACY at info@assistyou365.com.

Tenga en cuenta: la política de privacidad puede estar disponible en varios idiomas para facilitar su comprensión según su país de residencia. Sin embargo, la versión legalmente vinculante es la versión en inglés.